FAQ

316L Stainless Steel is a high-quality, durable material known for its corrosion resistance and hypoallergenic properties. We use it to ensure our jewellery withstands the test of time and is safe for sensitive skin.

At Serenade, "18k Gold Plating" involves applying a thick layer of 18-karat gold onto a base metal or alloy, ensuring enduring luster and durability. Notably, 18k Gold Plating at Serenade is 3 x thicker than regular gold plating, offering enhanced quality and a luxurious appearance.

The 18k Gold Plating at Serenade is three times thicker than regular plating, ensuring enhanced durability and lasting brilliance.

PVD Plating at Serenade is like gifting your jewellery an invisible shield – a high-tech process that deposits a thin, durable coating on our jewellery adding an invisible layer of protection for enduring longevity and enhanced aesthetics.It's the secret behind jewellery that looks good today and stands the test of time with grace.

While our exquisite jewellery, meticulously crafted in 316L stainless steel and featuring 3x thick PVD Gold-Plated pieces, is designed to admirably resist water exposure, we recommend avoiding prolonged submersion. Our pieces are expertly crafted to retain their timeless beauty with the grace of everyday wear.

While our jewellery featuring 316L stainless steel and 3x thick PVD Gold-Plated pieces, is crafted with durability in mind, it's important to note that no jewellery is entirely impervious to the effects of sweat. Your Serenade pieces are designed to withstand normal exposure to sweat but a wipe after sweating ensures they stay radiant.

Yes, Serenade jewellery is crafted with your comfort in mind. Our pieces made from high-quality materials like 316L stainless steel and 3x thick PVD Gold-Plating are designed to be skin-friendly and hypoallergenic. Wear our jewellery confidently, knowing that your satisfaction and well-being are our top priorities

Avoid Harsh Chemicals: Keep the jewelry away from harsh chemicals, perfumes, and cleaning agents. Gentle Cleaning: Use a soft cloth to clean the jewelry, avoiding abrasive materials. Storage: Store the jewelry in a cool, dry place, away from direct sunlight and humidity

Certainly! At Serenade, we understand that style knows no budget. Discover affordable elegance within our thoughtfully curated collections. Everyone deserves to shine with Serenade.

At Serenade, we're dedicated to delivering jewelry that exceeds your expectations. While we do not currently offer returns or exchanges, our team is committed to ensuring your satisfaction with every purchase.

In the rare instance of receiving a damaged or defective item, rest assured, we've got you covered. Contact our customer service team immediately, providing an uncut video of the parcel opening, and we'll swiftly address the issue to your satisfaction. While such occurrences are not expected, we are dedicated to ensuring your Serenade experience remains exceptional.

We understand mistakes can happen. Unfortunately, once an order is placed, we are unable to cancel or modify it. Please take a moment to review your order before confirming.

Gentle cleaning and avoiding harsh chemicals are recommended to ensure the longevity and radiance of our 3 Times Thicker 18k Gold Plated pieces.

Absolutely! Our jewellery is crafted for everyday wear, combining style with enduring quality. Follow our care guidelines for lasting brilliance.

Your satisfaction is our priority. If you have any questions or concerns, feel free to reach us out at yoursserenadejewellery@gmail.com. We're here to make your Serenade experience exceptional.

Cherish your Serenade jewellery by following these care guidelines: Remove before swimming, showering, or engaging in water-related activities. Wipe dry if your jewelry comes into contact with water. Keep your pieces radiant by wiping them dry after sweating. Avoid harsh chemicals and enjoy the enduring beauty of your Serenade jewelry. These practices ensure your Serenade jewellery shines with elegance, whether you're making a splash or breaking a sweat.