top of page

Shipping & Returns

Shipping Policy

​At Serenade, we take pride in offering a smooth and reliable shopping experience from start to finish. Your satisfaction and trust are our top priorities. Here’s everything you need to know about our shipping process, so you can shop with confidence:

​

Shipping Rates

We know how much our customers appreciate flexibility and great offers! That’s why we run promotional free shipping events from time to time. Currently, we’re offering free shipping on orders above ₹1500. For orders below this amount, we’ve kept it simple with a standard flat rate of ₹70 across India—no hidden fees or surprises!

​

Fast Dispatch & Delivery

  • Quick Processing: We ensure that your orders are processed and dispatched within 1-2 business days.

  • Timely Delivery: You can typically expect your order to reach you within 3-7 business days, depending on your location. Please note that during festive seasons or holidays, delivery may take a bit longer, but we’ll keep you informed every step of the way.

 

Reliable Tracking System

  • Real-Time Updates: Once your order is dispatched, tracking details will be automatically updated in your account on the same day.

  • Email Notification: You’ll also receive an email with all the tracking info you need to follow your parcel’s journey.

  • Full Transparency: You can easily track your order by logging into your account—no hassle, no guessing.

 

Customer Protection & Address Accuracy

In the past, we’ve gone above and beyond by covering the costs to reship orders due to incorrect addresses. However, to ensure fairness, we encourage customers to double-check their details before placing an order. If an incorrect address is provided:

  • For Redelivery: If the parcel is returned due to an incorrect address, any additional shipping charges will apply for reshipping.

  • For Refunds: If you choose to cancel the order, please note that the forward shipping and Return-to-Origin (RTO) charges will be deducted from your refund.

 

Rest assured, we take full responsibility to ensure your order reaches you safely, provided your delivery information is correct. Your trust is vital to us, and we’re committed to delivering on our promises.

​

Why Trust Serenade?

  • Authenticity Guaranteed: Every piece in our collection is carefully curated, and we stand by the quality of our products.

  • Safe & Secure Payments: Our payment gateways are certified and secure, ensuring your transactions are always protected.

  • Customer Reviews & Feedback: We invite you to explore reviews from real customers who’ve experienced our service firsthand.

  • Clear Policies & Communication: We value transparency—whether it’s our shipping rates, processing times, or return policies. Everything you need to know is clearly outlined on our website, giving you confidence in every step of your shopping journey.

 

Need Help or Have Questions?

Our customer support team is here to assist you at every step. If you have any questions about your order or shipping, feel free to reach out to us via [email/phone number/contact form]. We’re always ready to help!

Return & Exchange Policy

​

At Serenade, we take great pride in our meticulous packaging process, ensuring your order arrives in perfect condition. We are confident that our products will exceed your expectations and bring you joy.

​

Return Policy

Due to our commitment to quality and to ensure a smooth shopping experience, we do not offer returns on purchased items. While we trust in the excellence of our products, we are here to support you should any issues arise.

​

Exchange & Refund Policy

Customer satisfaction is our top priority at Serenade. If your order is damaged during transit, we are dedicated to assisting you with exchanges and, in certain cases, partial refunds.

Steps to Follow for Exchanges or Refunds:

  1. Document the Issue: Record a video without cuts while unpacking your item to clearly show any damage.

  2. Contact Us Promptly: Reach out to us within 2 days of delivery and share the uncut video as proof of the issue.

  3. Timely Notification: For items damaged during transit, please notify us within 2 days so we can take the necessary steps with our logistics team.

 

What’s Covered:

  • Exchanges: Available for items that are confirmed to be damaged during transit.

  • Partial Refunds: May be considered based on the severity of the damage, especially if the item remains usable. We aim for fairness and strive to find solutions that work for you.

 

Important Note:

Returns or refunds will not be granted for reasons related to personal dislikes or preferences. We provide detailed product descriptions and high-quality images to help you make an informed purchase. Your trust is vital to us, and we are dedicated to making your shopping experience seamless and enjoyable.

bottom of page