Store Policy
Customer Care
At Serenade, customer satisfaction is our top priority. As a dedicated team, we strive to provide the best possible customer care experience. If you have any questions, concerns, or if there's anything we can assist you with, feel free to reach out. Email: yoursserenadejewellery@gmail.com Phone: 8837-557-517 Working Hours: 11:00 am to 7:30 pm (Monday to Saturday) We are available to assist you from 11:00 am to 7:30 pm How Can We Assist You? Product Inquiries: If you have questions about a specific product or need assistance in choosing the perfect piece, don't hesitate to ask. Order Support: For inquiries related to your order status, shipping, or any concerns post-purchase. Returns and Exchanges: While we generally do not offer returns or exchanges, we're here to address any issues or concerns you may have about your purchase. Connect on Social Media: Follow Serenade on Instagram @serenadejewellery.in for updates, promotions, and to stay connected. We are dedicated to ensuring your Serenade experience is delightful. Your feedback is valuable, and we appreciate the opportunity to assist you in any way we can. Thank you for choosing Serenade for your jewelry needs.
Privacy & Safety
At Serenade, we take pride in ensuring the utmost privacy and security for our valued customers. Here's a snapshot of our commitment: Secured Transactions: Experience worry-free shopping with our encrypted and secure transaction process, employing the latest industry-standard technologies. Data Protection: Your information is treated with the highest level of confidentiality. We collect only essential data for order processing, stored securely, and never shared without your explicit consent. Email Communication: Stay informed about your orders and exclusive promotions via email. Opt-out of promotional emails at your convenience. Account Security: Your Serenade account is fortified by a password of your choosing. Maintain a robust and confidential login for added security. Cookies: Enhance your browsing experience with cookies on our website. Adjust your browser settings to disable them if preferred. Children's Privacy: Serenade is committed to not knowingly collecting information from individuals under 13. If you have concerns, contact us for resolution. For privacy inquiries or concerns, our Customer Care team is ready to assist at privacy@serenade.com. Thank you for entrusting Serenade with your privacy and security.
Payment Methods
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UPI
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Credit Cards
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Debit Cards